Hexaware Technologies is doubling down on AI training—but this time, it’s looking beyond generative AI. The global IT services firm has announced the launch of Agentic Academy, built in partnership with upGrad Enterprise, to prepare its 30,000+ workforce for what it sees as the next leap in enterprise AI: Agentic systems.
If “generative AI” was the buzzword of 2023, “agentic AI” might be the headline of 2025. Unlike large language models that primarily generate text or code, agentic systems are autonomous AI agents capable of planning, acting, and adapting in real time. They don’t just answer questions—they negotiate tasks, orchestrate workflows, and interact with both humans and other software to deliver outcomes. Think less “chatbot” and more “digital colleague.”
From GenAI to Agentic AI
Hexaware isn’t starting from zero. Over the past two years, it has trained an eye-popping 95% of employees in generative AI fundamentals and advanced concepts. The Agentic Academy is the next phase, designed to help teams go from AI users to AI orchestrators.
The training spans three tracks:
- Builder.AI – Developers and engineers building agent architectures from scratch, with a focus on orchestration, integration, and safety.
- Collaborator.AI – Teams customizing open-source or enterprise platforms to fit client needs.
- Manage.AI – Delivery leaders tasked with managing hybrid agent-human operations, quality assurance, and real-time monitoring.
Each path is delivered via upGrad Enterprise’s learning platform, blending structured content, hands-on labs, and certifications.
Why It Matters
The timing isn’t coincidental. Enterprises across industries are experimenting with autonomous AI agents, from financial services deploying compliance bots to retailers testing AI-driven supply chain optimizers. Rival firms such as Accenture, Infosys, and Cognizant have also announced AI reskilling initiatives—but Hexaware’s Agentic Academy marks one of the first large-scale corporate programs explicitly built around Agentic AI.
“Agentic technologies are becoming fundamental to how enterprises operate,” said Hexaware COO Vinod Chandran. “Agentic Academy ensures our people are equipped not only to use these systems but to lead engagements built around them.”
Beyond Automation
For Hexaware, the move is as much about market positioning as workforce readiness. Clients aren’t just asking about automation anymore—they’re asking how to reimagine business models when AI agents can make decisions, trigger processes, and learn on the fly. As CTO Satyajith Mundakkal put it: “We’re moving from automation to intelligent orchestration.”
That shift means new roles, new workflows, and yes, new risks. Governance, safety, and human-in-the-loop oversight will be as critical as technical know-how. The Academy’s inclusion of safety protocols and real-time monitoring suggests Hexaware is trying to preempt those challenges, not just chase hype.
Industry Implications
If successful, Agentic Academy could give Hexaware a competitive edge in the crowded IT services space. By rapidly scaling agentic fluency across its workforce, the company is betting it can lead high-stakes digital transformation projects where agents and humans collaborate.
As upGrad Enterprise CEO Srikanth Iyengar summed it up: “The real differentiator will be how quickly organizations can translate agentic systems into customer impact.”
In other words: AI literacy is yesterday’s advantage. Agentic fluency might be tomorrow’s table stakes.
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