Gupshup Raises $60 Million to Scale Global Leadership in Conversational AI
Gupshup, a global leader in Conversational AI, has announced a fresh $60 million in funding, combining equity and debt from Globespan Capital Partners and EvolutionX Debt Capital. This latest capital injection will supercharge Gupshup’s growth across emerging markets—namely India, the Middle East, Latin America, and Africa—as demand surges for AI-driven customer engagement solutions.
With over 50,000 enterprise customers in 130+ countries, Gupshup’s platform has become a cornerstone for businesses looking to deploy conversational AI at scale. From marketing and sales to support and retention, Gupshup’s AI-powered agents and messaging infrastructure deliver measurable ROI through higher conversion rates, lower costs, and deeper customer satisfaction.
“This funding positions us to capture a global opportunity as AI agents become business-critical infrastructure,” said Beerud Sheth, Founder & CEO of Gupshup. “We’re seeing unprecedented demand for conversational AI solutions—and we’re ready to meet it.”
Backing the AI Messaging Boom
Andy Goldfarb, Co-Founder and Managing Partner at Globespan, said the investment reflects Gupshup’s leadership in turning Conversational AI from concept into enterprise-grade execution:
“From India to UAE, Saudi Arabia, and Brazil, Gupshup is redefining how businesses interact with customers. Their Conversation Cloud and AI Agents are powering the next generation of global engagement.”
Rahul Shah of EvolutionX echoed this sentiment, emphasizing Gupshup’s sustained growth and margin expansion:
“We’re backing a category-defining company that’s been a leader through every phase of messaging and conversational evolution.”
From Chatbots to Autonomous Agents
Gupshup’s latest platform innovations go far beyond traditional bots. Solutions like:
- Conversational AI Agents
- Click to Chat Ads
- AI Campaign CoPilot
- Agent Assist
- Personalize
- Campaign Manager
enable businesses to automate customer journeys from discovery and purchase to support and retention, with natural, human-like interactions across text and voice. The company’s infrastructure already powers 120+ billion messages annually, with scalable AI that’s ready for enterprise workloads.
This funding round isn’t just about capital—it’s about momentum. As AI moves from hype to operational backbone, Gupshup is at the forefront of this paradigm shift, especially in high-growth markets hungry for tech-driven efficiency and scalability.
With recognition from leading analysts at Gartner, IDC, and Juniper, and named Meta’s Partner of the Year, Gupshup is emerging as the go-to provider for AI messaging infrastructure worldwide.
“We’re at an inflection point,” said Sheth. “Conversational AI is no longer experimental—it’s essential.”
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