DXC Technology (NYSE: DXC) is stepping up its AI game in the insurance sector with the launch of DXC Assure Smart Apps, a suite of workflow-driven applications designed to help insurers, brokers, and advisors work smarter, faster, and more efficiently. The new platform combines intelligent automation, modular innovation, and deep integration with existing systems to modernize operations while minimizing disruption.
The Assure Smart Apps suite is powered by DXC Assure BPM and cloud capabilities from AWS, enabling insurers to leverage AI and natural language processing across their workflows. Whether maintaining legacy systems, extending capabilities, or undergoing full digital transformation, the modular apps are designed to meet insurers where they are.
“Assure Smart Apps meet insurers where they are, whether they’re maintaining heritage systems, extending capabilities, or transforming for the future,” said Ray August, President of Insurance Software and Business Process Services at DXC. “Our modular approach provides the flexibility to innovate at their own pace, without disrupting critical operations or existing investments.”
Key Features for Insurers, Brokers, and Advisors
- Self-service capabilities: Customers and brokers can update information or make changes directly on the platform.
- AI-driven customer support: Personalized insurance concierge services accessible via mobile devices.
- Intelligent insights: Dashboards powered by AI analyze contracts and historical data to speed decision-making.
- Seamless integration: Works with existing DXC systems for rapid deployment and minimal disruption.
DXC has partnered with ServiceNow to enhance workflow automation and agentic AI capabilities, cutting process design time by roughly 80%. Smart Apps can be deployed individually or bundled into Smart Solutions, tailored offerings targeting specific business challenges.
With over 40 years in the insurance space, DXC already serves 21 of the top 25 insurers worldwide. The launch of Assure Smart Apps reinforces DXC’s position as a trusted partner, helping insurers process over a billion policies while reducing complexity, accelerating revenue, and modernizing workflows.
Why It Matters
The insurance sector faces mounting pressure to modernize, cut operational costs, and deliver a seamless customer experience. By embedding AI and modular workflows directly into insurers’ existing systems, DXC is making it easier for organizations to adopt digital transformation incrementally, without overhauling legacy infrastructure—a critical differentiator in a conservative, heavily regulated industry.
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