DRUID AI has closed $31 million in Series C funding to accelerate the global rollout of its enterprise-ready agentic AI platform, with Joseph Kim taking the helm as CEO. The strategic investment was led by Cipio Partners, alongside TQ Ventures, Karma Ventures, Smedvig, and Hoxton Ventures.
“Customer success is at the core of everything we do,” said Kim, formerly CEO of Sumo Logic and a veteran executive with leadership roles at Citrix, SolarWinds, HP Enterprise, and GE. “Delivering real business outcomes requires understanding clients’ challenges and deploying innovations that make a measurable difference.”
Strategic Investment to Drive Global Growth
Roland Dennert, managing partner at Cipio Partners, highlighted the goals of the investment: “This funding will accelerate DRUID AI’s U.S. and international expansion, drive further technology advancements, and cement its position as a global leader in enterprise AI solutions.”
The Series C round coincides with DRUID AI being recognized as a Challenger in the 2025 Gartner Magic Quadrant for Conversational AI Platforms, affirming the platform’s maturity and ability to deliver enterprise-grade results in a rapidly evolving market.
Rapid Growth and Proven Platform
In 2024, DRUID AI grew annual recurring revenue (ARR) 2.7x year-over-year, supporting more than 1 billion conversations across thousands of agents. Its global partner ecosystem includes heavyweights like Microsoft, Genpact, Cognizant, and Accenture, extending the platform’s reach and integration capabilities.
DRUID AI serves over 300 clients across banking, government, healthcare, higher education, manufacturing, retail, and telecommunications. Notable customers include AXA Insurance, Carrefour, the FDA, Georgia Southern University, Kmart Australia, Liberty Global Group, MatrixCare, the NHS, and Orange Auchan.
Platform Capabilities
At the heart of DRUID AI is the DRUID Conductor, an orchestration engine that enables businesses to deploy AI agents and intelligent applications capable of:
- Automating complex processes across systems.
- Integrating seamlessly with existing enterprise workflows.
- Delivering 98% first response accuracy for customer and employee interactions.
Powered by advanced agentic AI, the platform supports autonomous, context-aware interactions that reduce manual effort, improve operational efficiency, and enhance customer experiences at scale.
Looking Ahead
With the infusion of capital and new leadership, DRUID AI is positioned to expand its footprint in the U.S. and globally while continuing to innovate in enterprise AI orchestration, further cementing its role as a go-to solution for large organizations seeking to modernize operations with intelligent automation.
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