Digitate, a leading global provider of agentic AI platforms for autonomous IT operations, today announced the launch of a comprehensive portfolio of purpose-built AI agents designed to perform complex enterprise IT activities and deliver strategic business insights.
The announcement marks a major expansion of Digitate’s flagship ignio™ platform, advancing its mission to help enterprises achieve fully autonomous, ticketless IT and business operations.
ignio™: The Agentic AI Engine for Enterprise IT
Built on a sophisticated agentic architecture, ignio orchestrates specialized AI agents that can perceive, reason, act, and learn independently — driving measurable improvements in resilience, performance, and cost efficiency.
For years, ignio has been recognized as a frontrunner in transforming IT management from reactive firefighting to proactive, self-healing systems. The latest release strengthens that position by expanding the platform’s ability to deliver business-level decision intelligence, bridging IT performance with strategic outcomes.
“Today’s businesses require smart systems with the ability to understand context, make decisions, and act with minimal human oversight,” said Rahul Kelkar, Chief Product Officer at Digitate. “Our Agentic AI platform makes autonomous IT operations a reality, helping businesses transition from firefighting to strategic innovation. Unlike standard LLM-based solutions, ignio uses composite AI — combining logical deterministic reasoning, predictive and causal AI, and generative AI — enabling enterprises to confidently entrust critical operations to intelligent agents.”
Purpose-Built AI Agents Across IT and Business Operations
The new ignio portfolio introduces AI agents for multiple IT personas — from CIOs and SREs to cloud operations and executive leaders — delivering real, quantifiable results across IT and business SLAs.
Key outcomes include:
- Incident Resolution & Problem Management: Context-aware incident triage and autonomous resolution, cutting mean time to repair (MTTR) by learning from historical data.
- Event Management: Real-time processing of millions of alerts, reducing noise by up to 90% while predicting service outages.
- Cloud Cost Optimization: Multi-cloud intelligence that detects inefficiencies, recommends cost-saving actions, and balances performance with spend.
- Business SLA Management: Predicts delays, flags risks, and suggests preventive measures to ensure SLA compliance and business continuity.
“As a multinational retailer operating in a fast-paced, always-on environment, we’re constantly looking for ways to make our IT operations more agile and resilient,” said Umakanth Thanasekaran, Senior Director, Technology Operations and Services at Tapestry Inc. “As we explore the next phase of our journey toward autonomous IT, we look forward to the potential of agentic AI in delivering exceptional customer experience and revenue assurance.”
Inside ignio’s Advanced Agentic Architecture
The ignio platform operates on a full agentic intelligence loop, integrating perception, reasoning, action, learning, and control layers to achieve end-to-end autonomy:
- Perception: Extracts and contextualizes data from disparate systems
- Reasoning: Applies composite AI for predictive and causal insights
- Action: Automates decision execution across IT ecosystems
- Learning: Continuously improves via data feedback and human interaction
- Internal Control: Maintains compliance, fairness, and safety through built-in guardrails
This composite AI foundation blends model-based, analogical, and generative reasoning — allowing ignio to deliver precise, explainable, and adaptive responses across dynamic IT environments.
Human-AI Collaboration for Measurable Business Impact
Available as a SaaS solution, ignio empowers organizations to transition from manual operations to dynamic, autonomous IT ecosystems. Its built-in GenAI-powered virtual assistant, trained on Digitate’s extensive enterprise knowledge base, provides intelligent conversational support for faster diagnostics, contextual insights, and real-time optimizations.
Key benefits include:
- Operational Resilience: Self-healing and predictive capabilities that prevent downtime
- Knowledge Democratization: AI agents that learn from experts and scale knowledge across teams
- Cost Optimization: Future-ready automation that scales without ballooning budgets
- Empowered Workforce: Human-AI synergy that enables IT professionals to focus on innovation
With this launch, Digitate cements its position at the forefront of agentic AI for enterprise automation, redefining how IT organizations deliver performance, reliability, and strategic value in the age of autonomous operations.
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