Biz2X, the global SaaS digital-lending platform and Biz2Credit subsidiary, has partnered with Amazon Web Services (AWS) to introduce an industry-first Agentic AI digital lending solution designed for banks, NBFCs, and fintech lenders. Built on Amazon Bedrock, the platform brings conversational AI, multilingual support, and workflow automation to SME lending, potentially enabling over INR 8,500 crore in loans over the next two years.
“This collaboration represents a leap forward in digital lending,” said Rohit Arora, CEO and Co-Founder of Biz2X and Biz2Credit. “The Agentic AI solution empowers financial institutions to cut approval times, improve transparency, and expand credit access for businesses of all sizes.”
How the Agentic AI Platform Works
The solution integrates Biz2X’s proprietary BizBot automation engine with agentic AI to streamline loan origination and servicing:
- Conversational AI Agents: Guide borrowers through applications, verify documents, and provide instant support, speeding approvals and reducing errors.
- Post-Disbursement Automation: AI agents manage payment reminders, handle queries 24/7, and improve customer experience and loan recovery.
- Multilingual Support: Ensures accessibility across geographies and markets, enhancing inclusivity in SME lending.
Adopting institutions can cut loan approval times by up to 50% and increase lending volumes by approximately 30%, helping address credit gaps in India’s MSME sector (estimated ₹30-lakh-crore) and other emerging markets such as the Middle East.
Cloud-Enabled Innovation and Long-Term Investment
AWS provides secure cloud infrastructure, AI/ML expertise, advanced security, and access to its partner network, making the solution more than a one-off product—a scalable, long-term innovation platform. Biz2X has committed INR 100 crore over two years to AI and related technologies to advance this initiative.
By embedding agentic AI into financial workflows, Biz2X and AWS are aiming to modernize digital lending, improve operational efficiency, and expand SME access to credit globally, reinforcing the trend toward AI-powered, cloud-native financial services.
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