At Xperience 2025, Genesys and ServiceNow unveiled an expanded strategic partnership designed to take customer experience (CX) automation to the next level. The centerpiece: Agent2Agent (A2A) orchestration, a system where AI agents from different platforms can autonomously collaborate to resolve customer issues, manage workflows, and boost operational efficiency.
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Shift Technology Launches Agentic AI Solution to Transform Insurance Claims
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At Xperience 2025, Genesys unveiled major Genesys Cloud™ innovations designed to unify front- and back-office operations with AI-powered orchestration. The launch of Genesys Cloud Work Automation and Genesys Cloud Associate promises to transform how enterprises handle customer experience (CX) workflows by enabling AI agents to coordinate tasks across departments and partner with employees to drive efficiency and loyalty.
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Healthcare doesn’t just have a staffing problem—it has a paperwork problem. Administrative costs drain hundreds of billions annually, eating up valuable resources that could go toward patient care. Penguin Ai, a fast-rising healthcare AI startup, thinks it can rewrite that equation—and it just banked $29.7 million in funding to prove it.
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Fleet safety is no longer just about dashcams and driver scorecards. Nauto, Inc., a leader in AI-powered fleet safety, has unveiled a slate of major updates rolling out this September, aimed at preventing collisions before they happen while simplifying compliance and expanding vehicle visibility.
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Media sales is about to get a lot less manual. Futuri has rolled out a sweeping AI upgrade to TopLine, its sales intelligence system used by broadcasters worldwide. The new version integrates directly into CRMs like Salesforce and HubSpot, promising to slash prep time and help sales execs close deals faster.
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Enterprises have spent years trying to tame sprawling data ecosystems, only to see trust in their data erode under the weight of complexity. Precisely, a global leader in data integrity, is betting AI can change that—responsibly. The company announced plans to expand its Data Integrity Suite with a fleet of autonomous AI Agents and a context-aware Copilot, designed to help organizations keep their data accurate, consistent, and contextual across hybrid and multi-cloud environments.
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Compliance has long been the thorn in the side of wealth and investment management firms: slow, manual, and often reactionary. Hadrius, an AI-powered compliance automation platform, thinks it has the answer—and it’s now teaming up with BridgeFT, a cloud-native, API-first wealth infrastructure provider, to prove it.
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Cerillion (AIM: CER), a leading provider of composable BSS/OSS solutions, has been named in Gartner’s Magic Quadrant and Critical Capabilities reports for AI in CSP (Communications Service Provider) Customer and Business Operations. The recognition underscores Cerillion’s continued investment in AI-powered functionality within its pre-integrated BSS/OSS suite and BSS/OSS-as-a-Service offerings.
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