Intermedia Launches AI Agent Assist for Real-Time Contact Center Support

Intermedia Cloud Communications, a global leader in AI-powered cloud communications and customer engagement, has announced the launch of AI Agent Assist, a transformative feature within the Intermedia Intelligent Contact Center. Designed to empower agents before, during, and after customer interactions, AI Agent Assist delivers real-time insights, sentiment analysis, and workflow automation—helping businesses elevate service quality and optimize contact center operations without replacing the human element. This latest innovation underscores Intermedia’s mission to help organizations embrace AI at their own pace—enhancing agent performance and customer satisfaction simultaneously. Read More

AI Assistant, AI Automation, AI Cloud, AI Communications, AI Core Technologies, AI in Business, AI Innovation, Analytics, Artificial Intelligence (AI), Conversational Ai, Customer Experience, Workflow Automation

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April 10, 2025

Anecdotes Launches AI Agents to Modernize GRC Automation

Anecdotes, the leading data-driven governance, risk, and compliance (GRC) automation platform, has unveiled a new line of AI agents designed specifically to tackle the operational complexities of modern GRC. These are among the first AI agents tailored for enterprise-grade GRC, and they seamlessly integrate with Google Cloud infrastructure to deliver real-time policy enforcement, actionable insights, and operational scalability. The first in the series, Policy Guardian, serves as a real-time policy compliance enforcer—monitoring, validating, and alerting on implementation gaps to ensure organizational policies are continuously reflected in operational systems. Read More

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April 10, 2025

Sunlight Simplify Partners with Optimalex for Predictive Claims Analytics

Sunlight Simplify, a leading innovator in core systems for the Medical Professional Liability (MPL) industry, has announced a strategic partnership with Optimalex, an award-winning provider of predictive analytics and workflow automation solutions. This collaboration brings cutting-edge data science and automation to the forefront of claims management, enabling insurers, self-insured organizations, and legal teams to significantly reduce cycle times and optimize outcomes. Read More

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April 9, 2025

Clarivate Expands Academic AI Platform with Agentic AI Capabilities

Clarivate, a global leader in transformative intelligence, has announced a major expansion of its Academic AI Platform, introducing AI Agents and a forthcoming Agent Builder toolset. Starting April 2025, these innovations will empower institutions to accelerate productivity, improve academic workflows, and integrate intelligent agents into the digital environments that researchers, students, and administrators already use. This expansion positions Clarivate at the forefront of agentic AI—a leap beyond generative AI—offering academic institutions the ability to automate and orchestrate complex, multi-step processes through collaborative, intelligent agents. Read More

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April 9, 2025

Quorum Software Launches QAI to Enhance Upstream CX

Quorum Software, a global leader in energy-focused software solutions, has officially launched Quorum AI (QAI)—a generative AI-powered customer experience chatbot. Integrated directly within the Upstream On Demand Land application, QAI represents a major milestone in the company’s strategy to embed intelligent automation across its portfolio and transform how users access information and support. Read More

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April 9, 2025

airSlate & RevSparkAI Partner to Automate RFPs and Workflows

In a major step toward streamlining enterprise operations, airSlate, a global leader in no-code document workflow automation, has announced a strategic partnership with RevSparkAI, an AI-focused consultancy specializing in business process transformation. This collaboration brings to market a first-of-its-kind solution that unifies AI-driven RFP automation with end-to-end document workflow automation, transforming a historically fragmented process into a seamless, automated experience. Read More

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April 9, 2025

UCC Networks Launches AI Connect, a BYOAI Chatbot Platform

UCC Networks has officially launched AI Connect, a next-gen conversational bot platform offering organizations the power to build intelligent, AI-driven experiences on their own terms. With Bring Your Own AI (BYOAI) capabilities and support for OpenAI’s most powerful models, including GPT-4o, 4.5, and 4o-mini, businesses can create tailored interactions while maintaining full control over their AI infrastructure. This launch positions UCC Networks as a pioneer in flexible, secure, and customizable AI chatbot solutions, built for a new era of business automation and engagement. Read More

AI Assistant, AI Automation, AI Communications, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Business Intelligence, Conversational Ai, Customer Experience, Data Intelligence, Generative AI, IoT (Internet of Things), Workflow Automation

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April 9, 2025

Valiantys Expands AI Consulting with Atlassian Integrations

Valiantys, a global leader in Atlassian consulting and IT transformation, has announced a major expansion of its AI-driven capabilities—signaling the company’s rapid evolution into a full-spectrum global consulting powerhouse. From AI ROI Discovery to customized Forge applications and HR-focused automation, Valiantys is equipping enterprises with the strategic tools to unlock the true value of artificial intelligence within the Atlassian System of Work. Read More

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April 9, 2025

NexGen Cloud Raises $45M to Expand Sovereign AI Infrastructure in Europe

NexGen Cloud, a UK-based leader in AI infrastructure, has raised $45 million in Series A funding, securing a post-money valuation of $354 million. This investment—backed by high-net-worth individuals and family trusts—will power the company’s global expansion while strengthening Europe’s sovereign AI capabilities. Founded with a vision to decentralize AI compute and democratize access to GPU resources, NexGen Cloud is now accelerating its roadmap to become Europe’s AI backbone—a trusted partner to enterprises, governments, and innovators seeking scalable, secure, and sovereign infrastructure. Read More

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