Business Intelligence and Operations
Subsplash, the company behind Pulpit AI, has announced a partnership with Southeastern University Barnett College of Ministry & Theology (SEU) to equip ministry students with AI-driven sermon preparation tools. The collaboration aims to modernize theological education by integrating technology into the workflow of future pastors.
Read More
Agentic AI – autonomous systems that act on goals rather than just respond to prompts – is no longer a distant concept. A recent IDC study highlighted that 41% of Australian organisations are already using agentic AI, with another 50% planning to adopt it within six months. From customer service to logistics and financial services, Australian enterprises...
Read More
1. How have your core values—Transparency, Collaboration, Efficiency, Inclusion, Iteration shaped the way you transform organizations? [Khang]: we are living in a time with organisational transformation piling one after the other. It is mentally draining for people. But the reality is that the world will keep changing, at a faster pace than what we experienced...
Read More
At Xperience 2025, Genesys doubled down on its vision for agentic AI—AI with the autonomy to act, not just assist. The company unveiled Genesys Cloud Work Automation upgrades and the launch of Genesys Cloud Associate, two new capabilities designed to dissolve the walls between the contact center, back office, and field teams.
Read More
At Xperience 2025, Genesys and ServiceNow unveiled an expanded strategic partnership designed to take customer experience (CX) automation to the next level. The centerpiece: Agent2Agent (A2A) orchestration, a system where AI agents from different platforms can autonomously collaborate to resolve customer issues, manage workflows, and boost operational efficiency.
Read More
At Xperience 2025, Genesys made it clear: the future of customer experience (CX) isn’t just about AI—it’s about agentic AI. The cloud CX leader unveiled a slate of new orchestration capabilities designed to give AI more autonomy, while also reporting blockbuster financial results that signal growing enterprise demand.
Read More
At Xperience 2025, Genesys took the wraps off its latest Orchestrators Innovation Award winners—an annual showcase of companies pushing the limits of customer and employee experience with AI. This year’s lineup spans e-commerce, energy, telco, sustainability, and even humanitarian organizations, proving that experience orchestration isn’t just a buzzword—it’s fast becoming table stakes in the experience economy.
Read More
Can emerging AI technology become a differentiator on the trading desk? Trading has become a focus for innovation within the investment industry. The trading desk has been applying tech to address trading and operational efficiency challenges, market complexity, and keeping ahead of compliance and regulatory rules globally. One technology, artificial intelligence (AI), stands to become...
Read More
1.As children spend more time in online gaming environments, what new risks have emerged that traditional moderation methods can’t keep up with? Traditional moderation tools typically rely on keyword filters or user reports, which means harmful behavior often goes unnoticed until after damage has been done. The reality is that risk in online games doesn’t...
Read More
15
49.0138
8.38624
both
both
1
3000
1
0
horizontal
https://techedgeai.com
300
0
1
Custom footer message added safely!
