Business Intelligence and Operations
Telecom has spent the last decade promising automation, but often delivering incremental improvements wrapped in buzzwords. According to Omdia’s latest report, Agentic AI: An Evolution with Transformative Potential for Telecom Operations, that era may be closing. Agentic AI—the class of systems capable of planning, reasoning, acting, and collaborating autonomously—is poised to become the beating heart of next-generation networks.
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When enterprises talk about becoming “AI-first,” much of the conversation stays theoretical—lofty boardroom talk about transformation someday arriving. Infosys is trying to convert that someday into a repeatable blueprint now.
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SYDNEY, November 14, 2025 — Kyndryl, a leading provider of mission-critical enterprise technology services, today unveiled new advisory and implementation services to guide organisations in change management to scale agentic AI for business outcomes. Harnessing the Kyndryl Agentic AI Framework, the new services redefine how work is done, speed adoption and bring employees and customers along the AI journey while creating engaging interaction between people and AI agents.
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Assembly Software has earned the LegalTech Generative AI Solution of the Year award for its NeosAI platform in the 6th annual LegalTech Breakthrough Awards. This marks the fourth consecutive year Assembly Neos has received industry accolades, building on previous wins for practice management and case management innovation.
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Atera, the top AI platform for IT management, has unveiled its latest research on the evolving role of CIOs in the AI era. The Leading Enterprise IT with AI report, based on a survey of more than 1,000 U.S. enterprise IT leaders, highlights a seismic shift: CIOs are no longer just system overseers—they are central architects of enterprise transformation.
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Kyndryl, a major player in enterprise technology services, is stepping up the AI game with new advisory and implementation offerings designed to guide organizations through change management while scaling agentic AI for measurable business outcomes.
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Insight Enterprises (NASDAQ: NSIT) has unveiled Insight AI, a comprehensive suite of services designed to help enterprises overcome barriers to AI value realization. The platform combines consulting expertise, proprietary tools, and delivery frameworks to guide clients from ideation to ROI, ensuring AI initiatives move beyond experimentation to tangible business impact.
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Deskpro, a provider of secure AI-powered help desk platforms, has released its State of AI in Support Operations 2025 report, revealing a stark divide in AI adoption between technology and heavily regulated industries. According to the survey, 92% of tech companies have adopted AI for support operations, compared to just 58% in regulated sectors such as healthcare, financial services, and government.
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DataJoint, a leading informatics platform transforming data management and analysis in the life sciences, has announced the appointment of John Apathy as a Strategic Advisor. The move strengthens DataJoint’s expertise in AI-powered research workflows and data-driven transformation across pharmaceutical and scientific R&D.
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