Five9 Expands Genius AI With New Agentic CX Capabilities at CX Summit 2025

AI Automation, AI in Marketing, Artificial Intelligence (AI), Business Intelligence

Invoca Report Exposes a Growing Marketing AI Reality Gap: Consumers Aren’t Buying the Hype

That’s the central tension in Invoca's new Marketing AI Impact Report, which reveals a widening disconnect between how marketers perceive AI’s role in the buying journey and how customers actually experience it. While 86% of marketers insist AI is improving the customer experience, just 35% of consumers agree. Read More

AI Innovation, Artificial Intelligence (AI), Enterprise AI, Workflow Automation

Solace Launches New Partner Program to Power the Next Wave of Real-Time, Agentic AI

For decades, Solace has been the quiet infrastructure company powering some of the world’s most demanding, data-intensive operations. Now, with agentic AI moving from hype to implementation, the company is stepping directly into the spotlight. Solace today unveiled a revamped Partner Program designed to help consulting, integration, and technology partners capitalize on what may be the most consequential shift in enterprise computing since cloud adoption. Read More

Pearson and Microsoft Debut AI “Communication Coach” to Level Up Workplace Skills Inside Microsoft 365

Good communication has always been an unofficial job requirement—right up there with "works well under pressure" and "comfortable with ambiguity." But in an age of AI-driven workflows, global teams, and hybrid work rhythms, communication is no longer a soft skill; it’s infrastructure. And Pearson, together with Microsoft, wants to harden that foundation. Read More

AI Assistant, AI Automation, AI Innovation, Artificial Intelligence (AI), Enterprise AI, Learning & Development

CloudX Launches AI Lab Model and Achieves 100% AI-Certified Workforce to Accelerate Enterprise AI Adoption

CloudX marked its eighth anniversary with two major milestones designed to accelerate AI accessibility for businesses of all sizes: the launch of its AI Lab Model, a new framework for rapid AI adoption, and the achievement of a 100% AI-certified workforce spanning more than 300 employees. Read More

AI Automation, AI in Business, AI Innovation, Artificial Intelligence (AI), Business Intelligence

Gartner IT Symposium/Xpo 2025 | Day 2 Highlights

Gartner Survey Finds All IT Work Will Involve AI by 2030; Organizations Must Navigate AI Readiness and Human Readiness to Find, Capture and Sustain Value

Kochi, India, November 17, 2025 — By 2030, CIOs expect that 0% of IT work will be done by humans without AI, 75% will be done by humans augmented with AI, and 25% will be done by AI alone, according to a July 2025 survey of over 700 CIOs byGartner, Inc., a business and technology insights company. This means that organizations need to focus on a combination of AI readiness and human readiness to ensure the right balance to achieve value from AI. Read More

AI Automation, AI Innovation, Artificial Intelligence (AI), Business Intelligence, Enterprise AI, Workflow Automation

Press Release

Gartner IT Symposium/Xpo™ 2025, India: Day 1 Highlights

We are bringing you the highlights from the Gartner IT Symposium/Xpo 2025, taking place this week in Kochi, India. Below is a collection of the key announcements and insights coming out of Day 1 of the conference. Some key announcements include the Gartner opening keynote on how CIOs must navigate the blinding hype surrounding AI readiness and the lagging progress of human readiness, discussing the future of automation, revealing the top strategic predictions for 2026 and exploring how to increase the board of directors confidence in cybersecurity. Read More

AI Automation, AI Innovation, Artificial Intelligence (AI), Business Intelligence, Enterprise AI

Press Release

New Data from Kyndryl: 7/10 CEOs say their cloud environments were built “by accident vs by design

SYDNEY, November 17, 2025 – Kyndryl, a leading provider of mission-critical enterprise technology services, today released its 2025 Cloud Readiness Report, revealing how enterprises are navigating a pivotal shift in cloud strategy that can fuel AI adoption and enterprise agility. Read More

AI Automation, AI Cloud, AI Innovation, Artificial Intelligence (AI), Business Intelligence

Press Release

Intellect Acquires Zaptic, Expands AI-Powered Frontline Operations Across Manufacturing

Intellect, a leader in AI-driven Quality Management Systems (QMS), has expanded its global footprint by acquiring Zaptic, a UK-based Connected Frontline Worker (CFW) platform. The move unites quality, safety, and operations into a single AI-enabled ecosystem, bridging the gap between planning and execution for manufacturers. Read More

AI Automation, AI Innovation, Artificial Intelligence (AI), Enterprise AI, Workflow Automation