Agentic AI – autonomous systems that act on goals rather than just respond to prompts – is no longer a distant concept. A recent IDC study highlighted that 41% of Australian organisations are already using agentic AI, with another 50% planning to adopt it within six months. From customer service to logistics and financial services, Australian enterprises...
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1. How have your core values—Transparency, Collaboration, Efficiency, Inclusion, Iteration shaped the way you transform organizations? [Khang]: we are living in a time with organisational transformation piling one after the other. It is mentally draining for people. But the reality is that the world will keep changing, at a faster pace than what we experienced...
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At Xperience 2025, Genesys made it clear: the future of customer experience (CX) isn’t just about AI—it’s about agentic AI. The cloud CX leader unveiled a slate of new orchestration capabilities designed to give AI more autonomy, while also reporting blockbuster financial results that signal growing enterprise demand.
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Can emerging AI technology become a differentiator on the trading desk? Trading has become a focus for innovation within the investment industry. The trading desk has been applying tech to address trading and operational efficiency challenges, market complexity, and keeping ahead of compliance and regulatory rules globally. One technology, artificial intelligence (AI), stands to become...
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1.As children spend more time in online gaming environments, what new risks have emerged that traditional moderation methods can’t keep up with? Traditional moderation tools typically rely on keyword filters or user reports, which means harmful behavior often goes unnoticed until after damage has been done. The reality is that risk in online games doesn’t...
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Sight Machine Brings Agentic AI to Industrial Manufacturing
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At this year’s IFA in Berlin, NielsenIQ (NIQ) is making a pitch to brands and retailers: stop guessing why shoppers behave the way they do. The consumer intelligence firm has enhanced its GfKnewron® Consumer platform with AI-Powered Shopper Voice, an upgrade that turns raw shopper comments into structured insights for better decision-making.
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Data analysts are scarce, expensive, and—annoyingly—human. WisdomAI thinks it has the fix: Proactive Agents, a new add-on to its Agentic Data Insights platform that acts like an army of tireless AI analysts.
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Media sales is about to get a lot less manual. Futuri has rolled out a sweeping AI upgrade to TopLine, its sales intelligence system used by broadcasters worldwide. The new version integrates directly into CRMs like Salesforce and HubSpot, promising to slash prep time and help sales execs close deals faster.
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