At Xperience 2025, Genesys® introduced advanced agentic AI agents for the Genesys Cloud™ platform, designed to help organizations orchestrate customer and employee experiences across enterprise systems. Enhancements to Genesys Cloud Copilots and Virtual Agents bring greater autonomy, contextual awareness, and support for Agent2Agent Collaboration (A2A) and Model Context Protocol (MCP), enabling AI to operate safely within enterprise guardrails. Read More