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AI Automation
Genesys Launches Orchestrators Program to Train the Next Wave of AI-Powered CX Leaders
September 17, 2025

Genesys Launches Orchestrators Program to Train the Next Wave of AI-Powered CX Leaders

Customer experience (CX) is no longer just about answering calls faster—it’s about orchestrating personalized, AI-driven journeys across channels. At Xperience 2025, Genesys announced the launch of Genesys Orchestrators, a new program designed to help CX professionals sharpen their AI skills, earn credentials, and join a global community aimed at shaping the future of customer engagement. Read More
AI Automation, AI Innovation, Artificial Intelligence (AI), Enterprise AI, Virtual AI
Genesys Showcases AI-Driven CX Breakthroughs With 2025 Orchestrators Innovation Awards
September 17, 2025

Genesys Showcases AI-Driven CX Breakthroughs With 2025 Orchestrators Innovation Awards

At Xperience 2025, Genesys took the wraps off its latest Orchestrators Innovation Award winners—an annual showcase of companies pushing the limits of customer and employee experience with AI. This year’s lineup spans e-commerce, energy, telco, sustainability, and even humanitarian organizations, proving that experience orchestration isn’t just a buzzword—it’s fast becoming table stakes in the experience economy. Read More
AI Automation, AI Innovation, Artificial Intelligence (AI), Business Intelligence and Operations, Enterprise AI
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