AI, Tech & Leadership in APAC Travel

1. How have your core values—Transparency, Collaboration, Efficiency, Inclusion, Iteration shaped the way you transform organizations? [Khang]: we are living in a time with organisational transformation piling one after the other. It is mentally draining for people. But the reality is that the world will keep changing, at a faster pace than what we experienced... Read More

AI in Marketing, Business Intelligence

Interviews

September 17, 2025

Genesys Unveils Advanced Agentic AI Agents for Smarter Enterprise CX

At Xperience 2025, Genesys announced the next evolution of its Genesys Cloud™ platform, unveiling advanced agentic AI agents designed to orchestrate customer and employee experiences across enterprises. Enhancements to Genesys Cloud Copilots and Virtual Agents introduce greater autonomy, contextual awareness, and built-in support for Agent2Agent Collaboration (A2A) and Model Context Protocol (MCP), enabling organizations to scale responsible AI orchestration while maintaining enterprise governance. Read More

AI Assistant, AI Automation, AI Innovation, Artificial Intelligence (AI), Customer Experience

News

September 17, 2025

Genesys Bridges Front- and Back-Office with New AI Work Automation and Associate Tools

At Xperience 2025, Genesys doubled down on its vision for agentic AI—AI with the autonomy to act, not just assist. The company unveiled Genesys Cloud Work Automation upgrades and the launch of Genesys Cloud Associate, two new capabilities designed to dissolve the walls between the contact center, back office, and field teams. Read More

AI Automation, AI Innovation, Enterprise AI, Workflow Automation

News

September 17, 2025

Genesys and ServiceNow Expand Partnership to Bring Agent-to-Agent AI Orchestration to the Enterprise

At Xperience 2025, Genesys and ServiceNow unveiled an expanded strategic partnership designed to take customer experience (CX) automation to the next level. The centerpiece: Agent2Agent (A2A) orchestration, a system where AI agents from different platforms can autonomously collaborate to resolve customer issues, manage workflows, and boost operational efficiency. Read More

AI Automation, AI Innovation, Artificial Intelligence (AI), Enterprise AI, Workflow Automation

News

September 17, 2025

Genesys Hits $2.2B ARR, Doubles Down on Agentic AI at Xperience 2025

At Xperience 2025, Genesys made it clear: the future of customer experience (CX) isn’t just about AI—it’s about agentic AI. The cloud CX leader unveiled a slate of new orchestration capabilities designed to give AI more autonomy, while also reporting blockbuster financial results that signal growing enterprise demand. Read More

AI Automation, AI Innovation, Artificial Intelligence (AI), Business Intelligence, Consumer Intelligence, Enterprise AI, Event Intelligence, Generative AI

News

September 17, 2025

Genesys Launches Orchestrators Program to Train the Next Wave of AI-Powered CX Leaders

Customer experience (CX) is no longer just about answering calls faster—it’s about orchestrating personalized, AI-driven journeys across channels. At Xperience 2025, Genesys announced the launch of Genesys Orchestrators, a new program designed to help CX professionals sharpen their AI skills, earn credentials, and join a global community aimed at shaping the future of customer engagement. Read More

AI Automation, AI Innovation, Artificial Intelligence (AI), Enterprise AI, Virtual AI

News

September 17, 2025

Genesys Showcases AI-Driven CX Breakthroughs With 2025 Orchestrators Innovation Awards

At Xperience 2025, Genesys took the wraps off its latest Orchestrators Innovation Award winners—an annual showcase of companies pushing the limits of customer and employee experience with AI. This year’s lineup spans e-commerce, energy, telco, sustainability, and even humanitarian organizations, proving that experience orchestration isn’t just a buzzword—it’s fast becoming table stakes in the experience economy. Read More

AI Automation, AI Innovation, Artificial Intelligence (AI), Business Intelligence and Operations, Enterprise AI

News

September 17, 2025

FrontierZero to Showcase SaaS Security Posture Management Platform at GITEX 2025 on the Alibaba Cloud Stand

FrontierZero, an emerging leader in SaaS security based in the UAE, will showcase its SaaS Security Posture Management (SSPM) platform at GITEX Global 2025 as part of the Alibaba Cloud partner stand, taking place October 13–17 at the Dubai World Trade Centre. Read More

AI Cloud, AI Innovation, Artificial Intelligence (AI), Cybersecurity, Data Security, Enterprise AI, Security, Security and Risk Management

Press Release