At AWS re:Invent 2024, PagerDuty, a global leader in digital operations management, revealed exciting new generative AI (genAI) and automation features for its PagerDuty Advance platform, in collaboration with Amazon Web Services (AWS). These enhancements, announced during a keynote by PagerDuty Chairperson and CEO Jennifer Tejada and AWS CEO Matt Garman, bring advanced AI tools to incident management, helping organizations improve efficiency, reduce risks, and ensure operational resilience. Read More

LTIMindtree USA Inc., a subsidiary of the global technology consulting firm LTIMindtree, has announced a strategic partnership and investment in Voicing.AI, a start-up at the forefront of agentic AI technology. This collaboration aligns with LTIMindtree’s strategy of “AI in everything, Everything for AI, and AI for Everyone” and will enable the company to enhance its AI-led platforms to optimize business processes across industries. Read More

SquareWorks Consulting, a leading provider of financial automation software and ERP implementation solutions, has launched its latest innovation, Invoice AI. This patent-pending technology is designed to revolutionize the way accounts payable (AP) teams handle invoice scanning within enterprise resource planning (ERP) systems. By improving upon traditional Optical Character Recognition (OCR) technology, Invoice AI delivers best-in-class accuracy and the ability to adapt to unique business needs over time. Read More

Artificial Intelligence (AI) is no longer just a tool for large corporations. Reports from Capterra indicate that small and midsize businesses (SMBs) are embracing AI to improve efficiency and drive growth. According to the U.S. Chamber of Commerce, 86% of small businesses report that AI has made their operations more efficient, and 91% are optimistic about AI's potential to fuel future brand growth. Read More

TaskUs, Inc., a leading provider of outsourced digital services, and Red Points, the leading AI-powered brand protection solution, have announced a strategic partnership to tackle digital fraud and intellectual property (IP) violations. This collaboration combines AI technology and human expertise to offer an end-to-end solution designed to protect brands from the growing threat of online fraud and counterfeiting, which is linked to estimated annual losses of $2 trillion. Read More

Cosmo Tech, a leader in AI simulation software for enterprise decision-making, has secured a majority investment from global software investor Insight Partners. This strategic move includes the appointment of former Accenture executives Phillip Hazen as CEO and Gerry Coulter as CFO. The new leadership aims to further Cosmo Tech’s mission to empower organizations to navigate complexity and uncertainty through advanced AI-driven simulations. Read More

ConcertAI, a leader in predictive and generative AI solutions for healthcare and life sciences, has unveiled the cloud version of TeraRecon’s suite of AI-enabled advanced visualization (AV) and generative AI modules. This innovative Software-as-a-Service (SaaS) platform combines Intuition Advanced Visualization, Eureka Clinical AI, and CARAai™, providing healthcare providers with seamless, scalable access to state-of-the-art AI-driven tools. With this cloud transition, healthcare organizations can now access powerful AI solutions without the need for on-premises infrastructure, ensuring consistent AI-enabled workflows at all levels of care. Read More

At AWS re:Invent, Amazon Web Services (AWS) announced powerful new generative AI enhancements to Amazon Connect, its cloud-based contact center solution. These updates aim to redefine customer experiences by making interactions more personalized, proactive, and efficient. With these tools, organizations can enhance customer satisfaction, reduce operational costs, and optimize contact center operations at scale. Read More