Proofpoint, Inc., a leader in cybersecurity and compliance, is turning enterprise communications into actionable intelligence with the launch of its Human Communications Intelligence (HCI) platform—the industry’s first agentic AI solution designed to reason in real time.
Built for enterprises in regulated or highly litigious industries, HCI transforms digital communications governance (DCG) from a reactive, post-incident approach to proactive risk detection and prevention. By interpreting human intent, rather than just flagging keywords, Proofpoint’s solution empowers organizations to act on risky behavior before it escalates into compliance, security, or legal incidents.
Why Human Communications Intelligence Matters
A recent study of 1,600 global CISOs shows that collaboration tools like Slack, Teams, and Zoom are now the top concern for organizational risk, surpassing GenAI chatbots, cloud storage, and even Microsoft 365. Yet, for decades, compliance teams have relied on connectors and archives that capture communications but offer little intelligence. Proofpoint’s HCI addresses this gap by reasoning through real-time conversations across more than 80 communication channels, including email, mobile messaging, voice, collaboration apps, GenAI chatbots, social media, and files.
“Legacy connectors are merely proxies that pass content downstream, offering little intelligence,” said Harry Labana, SVP & GM of Proofpoint’s DCG business. “Proofpoint has reimagined capture by moving beyond simply collecting messages to interpreting and reasoning in real time. This transforms the world’s largest source of behavioral data—human conversations—into actionable intelligence that empowers compliance, legal, and security teams to prevent risk before it escalates.”
Key Capabilities of Proofpoint HCI
- Real-Time Communications Intelligence: Powered by Proofpoint’s Nuclei technology, intelligent AI agents autonomously assess conversations, flag risks, and provide transparent reasoning behind every alert. They detect misconduct, insider threats, regulatory violations, AI misuse, and even toxic cultural signals.
- Explainable, Cost-Effective AI Supervision: Unlike keyword-based systems, Proofpoint Supervision evaluates 100% of communications, interpreting tone, intent, shorthand, emojis, and even code snippets across multiple languages. This reduces false positives by up to 90% while cutting manual review effort, providing scalable and auditable compliance oversight.
- Integrated, Signal-Driven Risk Prevention: HCI agents integrate with Proofpoint Insider Threat Management (ITM), correlating communications-based risks with endpoint activity. This creates the industry’s first real-time feedback loop connecting what employees say with what they do, enabling proactive intervention and defensible compliance outcomes.
The Implication for Enterprises
By moving beyond static archives to AI-powered reasoning, Proofpoint positions itself at the forefront of real-time human behavior risk management. Enterprises in finance, healthcare, legal, and other regulated sectors can now detect early signals of misconduct or insider threats, act before escalation, and maintain audit-ready compliance records—addressing both regulatory pressure and rising insider risk in one platform.
As organizations continue to wrestle with the explosion of digital collaboration tools and AI-driven communication, Proofpoint’s HCI sets a new standard for intelligent, explainable, and actionable oversight across complex enterprise ecosystems.
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