LinkLive, the secure, Agentic AI-powered Contact Center as a Service (CCaaS) platform, announced accelerated adoption of its Journey Orchestration Engine, enabling over 1,100 financial, healthcare, and social assistance organizations to automate and streamline complex customer interactions in a fully compliant environment.
Unlike fragmented tools or AI hype cycles, LinkLive’s growth reflects a market shift toward AI platforms that deliver tangible business impact. Its Agentic AI framework allows intelligent agents to assist, adapt, and act under human oversight, improving operational efficiency, reducing costs, and elevating customer satisfaction.
“At a time when organizations are seeking more than experimentation from AI, LinkLive is delivering measurable impact for some of the most demanding industries,” said John Lynch, CEO of LinkLive. “Our platform was built to handle secure, regulated, end-to-end customer journeys, and our customers are seeing the results in the way they serve their communities and clients.”
Proven Outcomes Across Regulated Industries
LinkLive has delivered measurable results across sectors:
- CSI BPO: Reduced support costs by 50% and simplified agent workflows.
- North Memorial Health: Integrated with Epic in four months, improving speed and accuracy.
- United Way of Greater Chattanooga: Achieved a 78% first-call resolution rate and 20% higher agent satisfaction.
- Community First Bank of Indiana: Improved routing efficiency and expanded secure digital engagement.
These examples demonstrate LinkLive’s ability to scale intelligent self-service while maintaining compliance and a human-centered experience.
Journey Orchestration as a Differentiator
The enhanced Journey Orchestration Engine unifies channels, data, and AI workflows to coordinate every step of the customer journey—voice, chat, and digital touchpoints. The platform anticipates customer needs, adapts in real time, and transitions seamlessly between self-service and live support, delivering faster, more accurate, and personalized experiences.
Organizations can deploy LinkLive as a complete Customer Engagement Platform or integrate modular solutions to enhance existing systems. Core capabilities include:
- Increasing containment and reducing support costs with Voice and Chatbot IVAs
- Boosting agent productivity and first-call resolution with Agent CoPilot
- Scaling intelligent self-service through an integrated Knowledge Base
“LinkLive is bringing something different to the market — not just smarter tools, but smarter coordination between tools, people, and data,” said John DeLoche, Co-Founder and Managing Partner at Invictus Growth Partners. “With over 1,100 customers and counting, they’ve proven this approach works in the most demanding industries.”
Shaping the Future of Regulated Engagement
As enterprises demand more secure, efficient, and intelligent customer experiences, LinkLive is redefining engagement in regulated sectors. Its Agentic AI framework enables AI to act with purpose, accountability, and compliance, delivering measurable outcomes without compromising security or control.
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