Teleperformance, a global leader in digital business services, announces its platinum partnership with Kore.ai, a world-renowned enterprise conversational and generative AI platform provider. Leveraging Kore.ai’s Experience Optimization (XO) Platform V11.0, Teleperformance aims to revolutionize customer engagement through advanced conversational AI solutions.
- Partnership Overview:
- Teleperformance, along with its digital services arm TP Infinity, partners with Kore.ai as a global reseller and managed services provider.
- The partnership focuses on deploying Kore.ai’s XO Platform V11.0 to transform customer engagement through conversational AI solutions.
- Expert Conversation Design:
- TP Infinity combines technology innovation with expert conversation design, guided by specialists certified by the Conversational Design Institute.
- This approach ensures advanced automation and the creation of meaningful, customer-centric dialogue, backed by CX strategy consultants.
- Platform Capabilities:
- Kore.ai’s enterprise-grade, no-code platform empowers TP Infinity to build advanced virtual assistants powered by generative AI and large language models (LLMs).
- These virtual assistants cater to diverse customer needs across use cases involving customer experience, enterprise automation, and personalized solutions.
- Global Team:
- TP Infinity comprises a diverse team of over 3,000 consultants, data experts, tech enthusiasts, and operations specialists across 20 countries.
- United by a common purpose to push the boundaries of CX, the team collaborates to deliver exceptional customer experiences globally.
The partnership between Teleperformance and Kore.ai signifies a significant advancement in customer engagement through AI-powered solutions. With Teleperformance’s expertise in digital business services and Kore.ai’s cutting-edge conversational AI platform, businesses can expect personalized, seamless experiences that drive competitive advantage. Together, Teleperformance and Kore.ai are shaping the future of customer engagement in the digital age.