Talkdesk®, Inc. and Cognizant have joined forces in an innovative collaboration aimed at accelerating AI-powered customer experience (CX) transformation for enterprises globally. This partnership combines Cognizant’s expertise in consulting and technology modernization with Talkdesk’s AI-powered contact center solutions, paving the way for expanded adoption of AI-led CX solutions across diverse industries.
- Combining Expertise:
- Cognizant’s consulting and technology modernization capabilities merge with Talkdesk’s vertical industry clouds and AI-powered contact center as a service (CCaaS) offering.
- The collaboration aims to enhance customer adoption of AI-led CX solutions and drive growth for both companies in the enterprise sector.
- Enhanced CX Solutions:
- Customers of both companies gain access to improved CX solutions and innovative AI offerings tailored to their specific needs.
- This joint approach accelerates Talkdesk’s recognition and growth within large enterprise organizations while supporting Cognizant’s global CX footprint expansion.
- GenAI Innovations:
- Talkdesk leads the CX industry with groundbreaking generative artificial intelligence (GenAI) innovations in contact centers.
- Recent industry-first GenAI innovations include Talkdesk Ascend Connect and specialized Autopilot solutions for sectors like healthcare, finance, and retail.
Supporting Quotes:
- Al Caravelli, Talkdesk:
- Emphasizes the partnership’s potential to enhance enterprise customer experience through GenAI offerings.
- Sandra Notardonato, Cognizant:
- Highlights Talkdesk’s role in driving automation and intelligence in contact centers, aligning with Cognizant’s CX transformation goals.
- Zeus Kerravala, ZK Research:
- Acknowledges the complexity of AI investment decisions and praises the partnership’s ability to accelerate CX innovation efficiently.
The collaboration between Talkdesk and Cognizant signifies a significant step forward in AI-powered CX transformation. By leveraging Talkdesk’s GenAI innovations and Cognizant’s consulting prowess, the partnership aims to drive operational efficiencies and deliver personalized, intelligent services to enterprises worldwide, ultimately reshaping the future of customer experience.