Relationship helps HMRC Deliver Streamlined Tax Services
Pegasystems Inc., a frontrunner in enterprise AI decisioning and workflow automation, announces a bolstered relationship with HMRC, the UK’s tax authority. This five-year agreement amplifies HMRC’s utilization of Pega software, signaling Pega’s unwavering support for HMRC’s digital transformation endeavors.
- Enhanced Citizen Experience: Pega’s Customer Service and Decisioning software facilitate a seamless, personalized experience for citizens interacting with HMRC. The agreement aims to expand digital and proactive self-service options, enhancing accessibility and convenience for taxpayers.
- Simplified Tax Processes: Pega software empowers HMRC to streamline tax processes and reduce complexity for both citizens and tax advisors. By leveraging Pega’s solutions, HMRC endeavors to optimize efficiency and accuracy in tax-related interactions.
- Supporting Digital Adoption: Simon Haydn-Lee, Managing Director, EMEA North, Pega Government, highlights Pega’s commitment to supporting UK public services’ success. Pega’s solutions enable personalized and efficient interactions, aligning with HMRC’s transition towards greater digital adoption and simplified taxpayer engagement.
- Empowering Government Efficiency: Pega’s collaboration with HMRC reflects its dedication to fostering smarter government operations, improved collaboration, and digital transformation. By leveraging Pega’s capabilities, HMRC aims to enhance citizen satisfaction, streamline processes, and accelerate benefit payments.
- Driving Digital Transformation: The strengthened partnership between Pegasystems and HMRC underscores the pivotal role of technology in modernizing public services. Pega’s solutions enable HMRC to create agile, citizen-centric processes, facilitating a seamless transition to digital-first operations.
Pegasystems’ extended collaboration with HMRC signifies a significant stride towards enhancing taxpayer experience and driving digital transformation within the UK tax authority. By leveraging Pega’s innovative solutions, HMRC aims to streamline processes, boost efficiency, and deliver personalized services, ultimately fostering citizen satisfaction and operational excellence.