Delta Air Lines, Spotify, GoDaddy, Avaya, Eventus, Quantum Metric, and more will present in-person breakout sessions highlighting innovation in enterprise conversations
Cutting-edge Conversation Orchestration and Voice-to-Digital transformation solutions will debut with demos and keynotes at May 23 virtual Spark event
LivePerson, the enterprise leader in digital customer conversations, has announced the launch of new capabilities, partnerships, and integrations aimed at connecting and orchestrating customer conversations at scale. These advancements integrate seamlessly into enterprise technology, leveraging large language models (LLMs), AI, and human agents to provide personalized customer experiences. The new offerings will debut at LivePerson’s Spark virtual launch event on May 23, 2024.
New Capabilities and Innovations
Conversation Orchestration: LivePerson’s Conversation Orchestration capabilities enhance enterprise ROI by harmonizing AI, people, and enterprise architecture. Key features include:
- Bring Your Own LLM: Integrates various LLMs, providing control over cost, performance, compliance, and security. Compatible with models from OpenAI, Google, Meta, Cohere, and custom LLMs.
- Bring Your Own Bot: Allows third-party bots from providers like IBM Watson, Google Dialog Flow, Amazon Lex, and Microsoft to work alongside human agents and LivePerson AI.
- AI Agents for Routing and Data Collection: Utilizes generative AI for intelligent customer routing and conversational data collection, improving contact center efficiency.
- Conversation Orchestrator: Harmonizes data across enterprise systems for applications like agent coaching, AI content moderation, intelligent routing, and self-service options.
Voice-to-Digital Solutions: LivePerson addresses the need to connect voice and digital channels, unifying conversational analytics and enhancing customer experiences. Key solutions include:
- LLM-powered Voice AI: Connects voice conversations to digital channels with generative AI for natural interactions.
- Voice Capture and Omnichannel Dashboard: Integrates voice data into LivePerson’s Analytics Studio for comprehensive conversational intelligence.
Avaya Partnership: LivePerson’s partnership with Avaya integrates their CX solutions, creating a unified omnichannel experience that enhances enterprise digital transformation.
Key Sessions at Spark
LivePerson’s Spark event will feature in-person breakout sessions highlighting innovations in digital conversations:
- Delta Air Lines: “Nonstop to digital customer conversations”
- Spotify: “Maestros of connected customer and advisor experiences”
- GoDaddy: “Leading the digital service domain”
- Avaya: “Bringing voice into the digital fold”
- Eventus: “Understand to Connect: Putting conversational intelligence to work”
- Quantum Metric: “Orchestrating the customer journey”
Join LivePerson’s virtual Spark launch event on May 23, 2024, to explore how enterprise brands can enhance customer interactions with connected and personalized experiences. The event will feature demos, keynotes, and masterclasses on conversation orchestration and voice-to-digital solutions, scheduled for 1 PM AEST, BST, and EST.