Innovative customer engagement platform collaborates with leading security and compliance company to provide customers with a comprehensive solution for mobile and desktop.
Caju AI, a pioneer in Generative (Gen) AI-powered customer engagement, has announced a strategic integration with Proofpoint’s advanced Archiving and Compliance capabilities. This collaboration aims to enhance conversation intelligence, provide valuable business insights, and mitigate risks across mobile and customer-facing digital communications.
- Integration Benefits:
- Enhanced conversation intelligence and business insights.
- Comprehensive risk mitigation in digital communications.
- Platform Features:
- Private Generative AI instance for each customer.
- Secure archiving and compliance platform by Proofpoint.
- Near-native data storage and accessibility for search, e-Discovery, and surveillance.
- Industry Challenges Addressed:
- Monitoring digital conversations for insights and risk protection.
- Compliance and security challenges with Generative AI.
- Solution Highlights:
- Secure and compliant Generative AI instances for each customer.
- AI-driven Data Loss Prevention (DLP) and risk monitoring.
- Over 200 legal, compliance, and conduct scenarios covered.
- Timely incident responses and simplified legal discovery with Proofpoint’s Intelligent Compliance portfolio.
The partnership between Caju AI and Proofpoint signifies a significant step towards offering a holistic solution for enterprise customer engagement, encompassing advanced conversation intelligence, secure archiving, and compliance capabilities. This integration not only addresses current compliance and security challenges but also lays a robust foundation for future-ready solutions in digital communications.