Major Update Rebuilds Platform Around GenAI, Reduces Risk With Slate of Safety Features
boost.ai, a forefront conversational AI (CAI) solution provider, introduces Generative Action, a groundbreaking advancement in their Generative AI (GenAI) capability. This innovation ensures responsible and regulated use of virtual agents in customer-facing environments, enhancing automation while mitigating risks.
- Empowering Customer Experience Automation:
- Generative Action enables GenAI-enabled virtual agents to operate in highly-regulated environments with robust safeguards at local and topic levels.
- Organizations can automate a significant portion of inbound inquiries, elevating overall customer satisfaction while minimizing risk.
- Responsible AI Approach:
- boost.ai prioritizes responsible AI deployment by combining traditional CAI safety practices with the potential of generative technology.
- Enterprises benefit from enhanced architecture, facilitating GenAI control and risk management in dynamic contact center environments.
- Key Features of Generative Action:
- Custom or pre-built guardrails and topic-level control offer enterprise control over conversation risk.
- Centralized knowledge management ensures virtual agents use approved sources, optimizing time to market and retaining industry-specific knowledge.
- Oversight of knowledge management minimizes risk of erroneous responses while maintaining human-like conversations.
- Technical Upgrades and Enhancements:
- API hooks and Action Hooks enrich conversations, providing complementary data and triggering predefined flows for sensitive actions.
- These improvements enhance CX capability, content management, and risk management, fostering a seamless end-user experience.
- Platform Availability and Webinar:
- Generative Action will be widely available on April 30, empowering organizations with advanced AI capabilities.
- Join the boost.ai team on April 23 for a webinar exploring platform additions and the transformative impact of a generative-first approach on businesses.
Experience the future of customer service automation with boost.ai’s Generative Action, ensuring responsible and efficient AI-driven interactions. Don’t miss the webinar on April 23 to uncover the business potential of this groundbreaking innovation.