Zingly.ai, a leading provider of generative AI and digital-first customer experience (CX) solutions, has launched a new suite of AI solutions specifically designed to drive revenue growth for banking, financial services, and insurance (BFSI) institutions. As these organizations navigate complex customer inquiries and increasing demands for personalized experiences, Zingly aims to improve service efficiency and business outcomes in highly regulated environments.
Key Innovations and Features
- Addressing BFSI Challenges
- Legacy customer service providers struggle to meet the diverse needs of BFSI customers while ensuring compliance.
- The traditional CCaaS (Contact Center as a Service) market is saturated, necessitating innovative solutions for digital transformation.
- Safe-AI Solutions
- Zingly’s Safe-AI solutions, which include human oversight, enable institutions to efficiently engage customers while adhering to complex regulations.
- Key business outcomes include:
- Increased wallet share.
- Higher customer lifetime value.
- Improved service metrics.
Business Impact
- Revenue and Efficiency Gains
- Zingly’s solutions can enhance sales operations capacity by up to 5X and improve win rates by 30%, based on customer data.
- Zingly Rooms
- A persistent, omnichannel digital space that integrates all customer interactions (chat, voice, video, text, documents) for seamless engagement.
- Provides 24/7 support, ensuring relationship continuity across interactions.
AI Capabilities
- GenAI Buddy
- An AI agent built on Retrieval-Augmented Generation (RAG) that shortens sales cycles by managing routine tasks autonomously.
- Capable of executing actions like gathering documents, setting appointments, and opening service tickets without human intervention.
- Relationship AI
- Uses Natural Language Processing (NLP) to elevate customer engagement by escalating high-value interactions to human agents when needed.
- Enhances customer satisfaction (CSAT) and unlocks revenue through timely interventions.
- Agent Copilot
- Empowers customer service representatives to handle more inquiries independently by providing real-time insights and suggestions.
- Aims to reduce Average Handle Time (AHT) and improve First Contact Resolution (FCR).
Market Response and Testimonials
- Expert Endorsements
- Industry leaders recognize Zingly’s practical vision and ROI-driven solutions for BFSI, noting their effectiveness in navigating complex regulatory environments.
- Gokul Rajaram, Board Member at Coinbase and Pinterest, commended Zingly for delivering tangible results in revenue growth and operational efficiency.
Specific Use Cases
- New Customer Acquisition
- Leverages data and GenAI for hyper-personalized outreach, converting inbound traffic into new customer acquisitions.
- Onboarding Process
- Automates onboarding tasks like identity verification and account setup, ensuring compliance and a smooth customer journey.
- Maximizing Wallet Share
- Transforms service departments into revenue engines by re-engaging dormant customers and upselling additional products.
- Customer Service Automation
- Automates routine inquiries to allow representatives to focus on high-value engagements, improving customer loyalty.
- Commercial Banking Enhancements
- Provides relationship managers with AI-driven insights to engage more clients and capitalize on growth opportunities without increasing headcount.
Zingly.ai’s innovative AI solutions are set to redefine customer interactions within the BFSI sector, seamlessly integrating human expertise with advanced AI capabilities. By fostering personalized experiences and enhancing operational efficiency, Zingly empowers financial institutions to not only meet but exceed customer expectations in a rapidly evolving market.
