SymphonyAI Delivers 204% ROI with AI-Powered ITSM, Reveals Forrester Study
SymphonyAI, a leader in predictive and generative AI SaaS products, has been recognized for delivering exceptional ROI through its IT Service Management (ITSM) platform. According to Forrester Consulting’s 2024 Total Economic Impact study, SymphonyAI’s ITSM solutions have yielded a 204% return on investment (ROI) over three years, amounting to a net present value (NPV) of $3,175,460.
Key ROI Drivers of SymphonyAI ITSM
1. Ticket Deflection and Reduced Handling Time
- 35% Increase in Ticket Deflection: AI-powered digital agents and self-service capabilities significantly reduced IT service desk workload.
- 75% Reduction in Average Handling Time: Faster resolutions resulted in over $3 million in savings over three years.
2. Workflow Automation
- Streamlined incident resolution generated $441,000 in savings through automated processes.
- Low-Code/No-Code Design Studio: Simplified complex workflows, achieving $402,000 in additional savings.
3. Accelerated Workflow Configuration
- Reduced IT workflow configuration time by 90%, cutting rollout from weeks to a single day.
- With drag-and-drop features and pre-defined templates, SymphonyAI empowers even non-specialists to manage configurations efficiently.
Transforming User and Analyst Experiences
Ease of Use:
- End users experience intuitive self-service and faster ticket submission, reducing frustration and improving efficiency.
- IT analysts benefit from streamlined processes and advanced reporting tools via the SymphonyAI Apex Platform.
Testimonials:
- An IT service management leader remarked, “Before SymphonyAI, ticket submission was time-consuming. Now, users only need a few minutes, enhancing self-service success rates.”
- A travel firm employee shared, “Access requests are now ten times easier, thanks to SymphonyAI’s intuitive platform.”
The SymphonyAI Apex Platform Advantage
SymphonyAI’s Apex Platform empowers IT teams with:
- Lightweight architecture and advanced analytics for rapid service rollouts.
- Unified service portal: A user-friendly interface that fosters productivity.
- Scalability to adapt and expand applications without frequent redevelopment, saving time and costs.
With SymphonyAI ITSM, organizations achieve measurable impacts, including cost savings, streamlined operations, and enhanced employee experiences. The 204% ROI and transformative capabilities highlight SymphonyAI’s commitment to leveraging predictive and generative AI for enterprise success.