OroCommerce has unveiled two innovative tools—AI SmartAgent and AI SmartOrder—designed to enhance its AI SmartSuite for B2B commerce. These powerful additions aim to simplify interactions and automate order processing for both buyers and sellers, transforming the B2B buying and selling experience with cutting-edge AI technology.
1. AI SmartAgent: A Conversational B2B Assistant
- AI SmartAgent allows users to interact with their B2B platform through natural language, creating a seamless experience.
- Buyers can ask questions such as, “What product did I order last month?” or “What are the best matches for this application?”
- It enables easy navigation of product catalogs, reviewing account details, requesting quotes, and placing orders.
- The conversational interface acts like a personal assistant, offering instant, tailored responses.
2. AI SmartOrder: Automating Offline Purchase Orders
- AI SmartOrder solves the problem of manual data entry by automatically converting offline purchase orders from PDFs or emails into digital draft orders.
- This automation speeds up order processing, reduces the risk of errors, and streamlines the workflow for businesses.
- By eliminating routine manual tasks, AI SmartOrder allows teams to focus on more strategic, value-adding activities.
3. Enhancing User Experience and Efficiency
- OroCommerce’s AI tools bring human-like interaction to B2B operations, making processes more user-friendly and intuitive.
- These AI-driven solutions bridge the gap between complex B2B operations and the need for efficient, scalable processes, leading to growth and improved customer satisfaction.
4. Leadership Vision and AI Integration
- CTO Dima Soroka emphasizes that the goal is to simplify B2B processes through AI, making operations easier for businesses.
- CEO Yoav Kutner highlights how advanced language models are humanizing interactions while introducing new efficiencies to B2B commerce.
The launch of AI SmartAgent and AI SmartOrder represents OroCommerce’s commitment to transforming the B2B landscape with AI-driven solutions. By automating order processing and enhancing customer interactions, these tools offer businesses a smarter, more efficient way to operate in the competitive world of B2B commerce.