Kore.ai, a leader in conversational and generative AI technology, has announced that its products, Kore.ai XO Automation and Kore.ai Contact Center AI, are now available on AWS Marketplace. This move allows customers to seamlessly find, buy, deploy, and manage these advanced AI solutions within their AWS environment.
Key Features of Kore.ai XO Automation:
- Generative AI Technology: Utilizes LLM and Generative AI with a no-code interface to design, build, train, test, deploy, and manage AI chatbots.
- Omnichannel Support: Provides automated interactions across 40+ voice and digital channels in over 130 languages.
- Advanced Capabilities: Includes Retrieval Augmented Generation (RAG) for enhanced generative answers, multiengine NLU powered by LLMs, and Responsible AI with built-in security guardrails.
Key Features of Kore.ai Contact Center AI:
- Enhanced Customer Service: Automates tasks and derives insights from conversations to improve customer service and satisfaction.
- Experience Optimization: Integrated with Kore.ai XO Platform to automate up to 80% of interactions, reduce wait times, and increase efficiency.
- Agent AI: Offers real-time advice, automated interaction summaries, coaching, and guided interactions through AI playbooks.
Availability and Integration:
- AWS Marketplace Access: Both Kore.ai XO Automation and Contact Center AI are now available directly within the AWS Marketplace, allowing customers to streamline purchase and management processes.
- Recognition: Kore.ai is recognized as a leader by analyst firms Gartner, Forrester, and peer-review platform G2 for its innovative solutions in customer service optimization.
Leadership Quote:
- Raj Koneru, CEO and Founder: “We aim to provide advanced AI-powered solutions to AWS customers, helping them achieve transformative results through our open architecture and generative and conversational AI platforms.”
Kore.ai’s availability on AWS Marketplace marks a significant step in making advanced conversational and generative AI technology accessible to a broader audience. With features designed to enhance customer interactions and operational efficiency, Kore.ai continues to drive innovation in the AI space.
