Infosys, a global leader in next-generation digital services and consulting, has announced an expansion of its collaboration with Microsoft aimed at accelerating the global adoption of generative AI and Microsoft Azure. This strategic partnership seeks to enhance customer value and ensure transformative outcomes for joint clients.
Key Highlights of the Collaboration
The collaboration between Infosys and Microsoft began when Infosys became an early adopter of GitHub Copilot. With over 18,000 developers utilizing Copilot to generate more than 7 million lines of code, Infosys has significantly improved efficiencies in code modernization and completion. The establishment of an industry-first GitHub Center of Excellence (CoE) positions Infosys as a leader in offering enterprise AI innovation worldwide.
Areas of Focus
- Financial Services
Leveraging Infosys’ expertise in Finacle and Microsoft’s advanced capabilities, the partnership aims to help financial institutions engage, innovate, operate, and transform more efficiently. - Healthcare
The Infosys Helix platform, built on Microsoft Azure, will utilize AI and machine learning automation to optimize patient outcomes, streamline processes, and enhance constituent experiences. - Supply Chain
The collaboration aims to enhance agility and optimize processes through TradeEdge and the Azure OpenAI service. - Telecommunications
Microsoft’s generative AI and Infosys Live Operations platforms will deliver improved connectivity and customer experiences. - Energy Management
The Infosys Energy Management Solution, combined with Microsoft’s sustainability initiatives, will support customers in their NetZero journeys. - Customer Service
Infosys Cortex, an AI-driven customer engagement platform, will integrate Microsoft GenAI and Copilot, offering tailored assistance for customer service organizations.
Marketplace and Responsible AI Initiatives
Many of the newly developed solutions will be available on the Azure Marketplace, allowing customers to utilize their Microsoft Azure Consumption Commitment (MACC). As the collaboration evolves, both companies will share best practices for Responsible AI. Infosys is a key partner in the Microsoft Responsible AI Partner Initiative, contributing to ethical AI guidelines through its Responsible AI Office.
Leadership Perspectives
Anand Swaminathan, EVP and Global Industry Leader at Infosys, stated, “This collaboration addresses various business problems by delivering heightened value to clients through a customer-centric approach.” He emphasized the significance of scalability, agility, and cost-efficiency across sectors like Finance, Healthcare, Supply Chain, and Telecommunications.
Nicole Dezen, Chief Partner Officer at Microsoft, added, “Our expanded collaboration with Infosys will transform industries, enhance business operations, and deliver new value for customers.” She highlighted the role of generative AI in driving innovation and AI adoption.
The expansion of the collaboration between Infosys and Microsoft marks a significant step towards leveraging generative AI to redefine industry standards and empower organizations. By combining their strengths, both companies aim to enhance customer experiences and drive the adoption of enterprise AI, paving the way for unprecedented innovation across various sectors.