Goodays, a European leader in customer satisfaction measurement and experience management solutions, has announced the launch of Goodays Insight, an innovative module designed to revolutionize how businesses act on customer feedback. By harnessing the power of generative AI, Insight transforms customer insights into targeted actions, making Net Promoter Score (NPS) a truly actionable tool for enhancing satisfaction across all levels of an organization.
- Powered by Generative AI and Two Years of R&D
- Goodays Insight combines over two years of research with cutting-edge generative AI technology to deliver a tool that is both simple and powerful. The module enables businesses to understand customer feedback better and turn those insights into actionable strategies.
- A Simple, Actionable Solution for CX Decision-Makers
- Goodays Insight is designed to help customer experience decision-makers, regional managers, and local leaders take immediate and effective action based on customer feedback.
- With easy-to-use tools, the module identifies key customer pain points, converts these into action plans, and helps organizations measure the impact of their interventions at every level of their operations.
- Strategic Partnerships with Microsoft and OpenAI
- To ensure excellence, Goodays partnered with leading AI technology providers such as Microsoft and OpenAI. These collaborations have enabled the development of robust, reliable, and secure analytics solutions tailored to the needs of large organizations, ensuring the highest levels of quality and performance.
- Turning Feedback into Concrete Actions
- Goodays Insight does more than just analyze data—it helps companies quickly identify customer irritants, understand what matters most, and translate those insights into actionable strategies. Whether it’s resolving customer friction points or launching new strategic projects, Insight supports each phase of the customer journey.
- Simple and Intuitive Tools for Every Level
- The system presents data in an intuitive format, making it accessible to all levels of an organization. From managers to store associates, everyone can easily interpret reports and take action based on Insight’s suggestions, ensuring a unified approach to improving customer satisfaction.
With Goodays Insight, companies can now unlock the full potential of their customer feedback, transforming it into tangible, actionable strategies. This revolutionary tool offers businesses a powerful way to improve customer experience and satisfaction through data-driven decision-making, backed by the latest in generative AI technology.
