Exotel, a leading provider of AI-powered customer engagement solutions, has successfully concluded its flagship event, EngageX 2024, held in Riyadh, Saudi Arabia. The highlight of the event was the introduction of Ameyo by Exotel, marking a new era with the launch of the Kingdom’s first local cloud for Customer Experience (CX), integrated with local telephony and advanced AI. This development is a significant milestone in Exotel’s dedication to supporting Saudi Arabia’s Vision 2030 by enhancing business-customer interactions with innovative technology.
- Significance of the Launch:
- The introduction of Exotel’s local cloud for CX represents a major advancement in customer communication for businesses in Saudi Arabia.
- The initiative aligns with Saudi Arabia’s Vision 2030, supporting the country’s digital transformation goals by providing locally hosted, AI-driven solutions.
- Key Features of the New Local Cloud:
- Faster, Reliable Performance: Local hosting reduces latency, ensuring quicker and more responsive customer interactions.
- Enhanced Security and Compliance: Adheres to Saudi Arabia’s stringent data protection laws, with customer data stored within the country.
- Scalability and Flexibility: Supports businesses of all sizes, allowing for easy scaling during peak periods such as holidays.
- AI-Powered Engagement: Features AI-driven tools for personalized interactions, including voice-based assistants and predictive analytics, enhancing customer satisfaction and retention.
- Industry Reactions and Endorsements:
- Shivakumar Ganesan, Co-founder and CEO of Exotel: Emphasized the commitment to digital transformation and meeting the evolving needs of customers in line with regulatory requirements.
- Krishnendu Paul, Senior Director at Solex Plus: Praised the integration of local cloud and AI for improving customer experience through faster, personalized interactions.
- Awais Ahmad, IT & PMO Director at e& enterprise: Highlighted the transformative impact of AI on customer engagement, aligning with Vision 2030 to elevate customer interactions.
- Broader Implications and Industry Impact:
- Sachin Bhatia, Co-founder and Chief Growth Officer: Noted the transformative potential of the new infrastructure with Generative AI capabilities, offering enhanced insights, automation, security, and scalability.
- EngageX 2024 featured industry leaders from BFSI, retail, healthcare, e-commerce, hospitality, and BPO, showcasing the benefits of the new cloud infrastructure and its role in advancing secure, compliant, and efficient customer communication.
The launch of Ameyo by Exotel at EngageX 2024 marks a transformative development for customer experience in Saudi Arabia. By introducing the Kingdom’s first local cloud for CX, integrated with cutting-edge AI and local telephony, Exotel is setting new standards in customer engagement and compliance. This initiative supports Saudi Arabia’s Vision 2030, positioning Exotel at the forefront of digital transformation and empowering businesses to enhance their customer interactions with speed, security, and innovation.
