Over 4,000 healthcare professionals and staff gathered for the 2024 eClinicalWorks and healow National Conference, where eClinicalWorks®, the largest ambulatory cloud EHR, revealed a suite of AI-powered enhancements designed to optimize practice and provider efficiency. The conference also highlighted the companies’ projected growth, with expected revenue reaching a record $1 billion in 2024, up from $917 million in 2023.
Key AI-Powered Announcements
- AI for Revenue Cycle Management (RCM)
- eClinicalWorks introduced AI-driven RCM solutions to streamline the entire billing process, enhancing efficiency for healthcare practices.
- Features include automated insurance eligibility responses and conversion of Explanation of Benefits (EOBs) to Electronic Remittance Advice (ERA), significantly reducing administrative time.
- Automated Appeals Process
- The new AI enhancements automate the generation of appeal letters, minimizing the administrative burden and speeding up the appeals process.
- This feature improves accuracy and consistency while helping organizations manage denials more effectively.
- Enhanced Information Retrieval
- A deep search function allows users to quickly access relevant information related to claims, accounts collections, and payments.
- AI Analytics Dashboard
- Users can create interactive dashboards through natural language conversations with the AI-powered analytics engine, facilitating data-driven decision-making.
- healow Genie: AI-Powered Contact Center
- A groundbreaking solution, healow Genie connects patients to the information and assistance they need via voice, text, or chatbot, providing 24/7 support.
- The system offers self-service options and manages appointments, referrals, and prescriptions, significantly enhancing patient engagement and satisfaction while lowering operational costs.
Innovations in Value-Based Care (VBC)
- Value-Based Scorecards
- Providers can access AI-driven scorecards to track their progress towards VBC goals, integrating quality, risk, coding, and cost of care data through the eClinicalWorks CIPHER tool.
Enhancing Patient Experience
- Improvements to Patient Intake and Check-In
- New innovations expedite the check-in process, reduce no-shows, and provide timely notifications of available appointments.
- Features like card-on-file capabilities and insurance eligibility checks contribute to a smoother patient experience.
- Sunoh.ai: AI Medical Scribe
- Sunoh.ai now supports English, Portuguese, and Spanish, addressing multilingual needs and reducing physician burnout.
- The AI scribe queues relevant questions for providers during patient encounters, enhancing the overall care experience.
Leadership Vision
“After 25 years, our mission remains true and simple: improve healthcare together,” stated Girish Navani, CEO and co-founder of eClinicalWorks. “We are committed to transforming the healthcare industry with cutting-edge AI-driven technology and a patient-centric approach. By leveraging these groundbreaking AI enhancements, we aim to improve patient outcomes, reduce physician burnout, and transform the patient experience.”
The 2024 eClinicalWorks and healow National Conference showcased significant advancements in healthcare technology, particularly in AI-driven solutions that enhance efficiency, patient engagement, and overall care quality. As eClinicalWorks continues to lead the industry with its innovative approaches, the integration of AI technologies will undoubtedly play a pivotal role in shaping the future of healthcare.