boost.ai, a leader in generative-first customer service technology, has announced the launch of its solution on Salesforce AppExchange. This integration empowers businesses to deliver hyper-personalized customer experiences while operating at scale. Trusted by global brands, particularly in the finance and insurance sectors, boost.ai achieves a 90% resolution rate across all conversations.
- Boost.ai on Salesforce AppExchange:
- Integration with Salesforce Data Cloud for intelligent automation.
- Enhances customer experience by unifying enterprise data across various sources.
- Delivers dynamic, personalized experiences without compromising the risk profile.
- Key Features of boost.ai’s Generative AI:
- Combines traditional conversational AI safety with generative technology.
- Supports multilingual capabilities, catering to a diverse global audience.
- Provides a generative-hybrid solution within the Salesforce ecosystem, particularly beneficial for highly regulated industries like financial services.
- Impact on Enterprise AI Use Cases:
- Boost.ai’s harmonized data serves as the foundation for scalable AI applications.
- Improves customer interactions by leveraging the power of Salesforce’s extensive data infrastructure.
- Enables businesses to unlock AI-driven customer experiences they can trust, enhancing customer satisfaction and operational efficiency.
- Industry and Expert Endorsements:
- Jerry Haywood, CEO of boost.ai, emphasizes the importance of risk and functionality in AI adoption, highlighting the platform’s capabilities for restrictive industries.
- Alice Steinglass, EVP and GM of Platform at Salesforce, welcomes boost.ai’s addition to AppExchange, underscoring its role in accelerating business transformation.
The launch of boost.ai on Salesforce AppExchange marks a significant milestone in the evolution of AI-powered customer service. By combining the strengths of generative AI with the Salesforce ecosystem, boost.ai offers a robust solution for businesses looking to enhance their customer experiences while maintaining a strong focus on safety and compliance. As enterprises increasingly seek out scalable and trustworthy AI solutions, boost.ai’s integration with Salesforce positions it as a key player in this space.
