Cisco has released a landmark global report titled “The Race to an Agentic Future: How Agentic AI Will Transform Customer Experience,” outlining how agentic AI is set to become the new foundation for B2B technology support and services. Based on insights from nearly 8,000 business and technical decision-makers across 30 countries, the findings highlight a transformative shift—one where AI-powered agents play a dominant role in how companies engage with their tech vendors. Read More